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    Complaints procedure

    At Close Brothers Beverage Finance, we aim to give you outstanding customer service. However, if you feel we have fallen short of this, please contact us so that we can investigate fully.

    How to make a complaint


    If you feel we have fallen short of giving you outstanding customer service we would like to know so that we can put things right. Your feedback is very important to us and helps improve the service for all our customers.


    If you wish to raise a complaint you can do so over the telephone or in writing. We will acknowledge your complaint within 48 hours and may ask you to provide further information to help us with our investigation.

    Get in touch


    You can call us on 0203 816 8599 or email us at enquiries@closebeveragefinance.co.uk


    You can write to us at:


    Close Brothers Beverage Finance

    Wimbledon Bridge House

    Hartfield Road

    Wimbledon

    London

    SW19 3RU

    If you write to us or email, please remember to include the following details so we can start helping you straightaway:


    • Your name and address


    • Your business name


    • Your email addresses


    • A summary of your complaint setting out the facts as clearly as you can


    • Any supporting documentation


    • What we can do to put things right
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    Complaints | Close Brothers Beverage Finance